Our Clients
Case Studies
RITE AID
American drugstore chain
Rite Aid sought a centralized IVR design and broader array of tools to enhance their customer experience for all their store fronts. Eager to transition to the cloud, they explored several options, but ultimately decided to on Webex Contact Center as it offered the desired IVR solution, ultimately influencing their decision to choose Cisco over Zoom.
2,400
Locations
450+ Webex CC Users
SPRINGFIELD CLINIC
Primary and specialty care clinics across central Illinois
Springfield wanted a single cloud collaboration platform to upgrade their aging on-premise phone system. To better serve their clients, Springfield wanted to begin incorporating computer-based technologies within the organization. With Cisco Webex, they began their digital transformation journey with simple, intelligent automation enhancing their customer experience.
71
Locations
400
Webex CC Agents
YUM BRANDS
American fast-food corporation listed on the Fortune 1000.
With an aging on-premise system, the customer was on the move to upgrade to a cloud solution. Cisco Webex not only fulfilled all the necessary requirements, but more importantly created a hybrid environment between the current PBX and the Cisco cloud to soften the migration over an 8-month period.
250+
Webex CC Agents
361
Cisco WFO
ASCENA RETAIL GROUP
American retailer of women's clothing.
As an existing UCCX customer, they were eager to transition to the cloud, seeking a broader array of tools to enhance their customer experience and utilize Cisco's innovative contact center IVR. Once the agreement was signed, Webex and WFO were deployed within a remarkable 90 days. Now, this customer is poised to scale up, aiming to acquire over 7,000 licenses for both their stores and corporate users.
50
Webex CC Agents
80
Cisco WFOs
JEFFERSON CITY MEDICAL
One of Missouri's largest, independently-owned, multi-specialty groups.
JCMG was utilizing an existing UCM/UCCX system but was exploring the transition to the cloud. The initial introduction call took place on December 2, 2022. Following that, they requested a demo, and the proof of concept (POC) was activated 13 days later. Impressed by the capabilities, JCMG committed to a substantial 10-year contract just 2 months after the initial call.
50
CC Agents
30
Locations
LEE HEALTH
National leaders in primary care, pediatrics, and orthopedics.
Lee Health is a major healthcare provider with over 14,000 employees, utilizing existing Cisco on-premise UCCX, PCCE, and UCM systems. A devastating hurricane in 2018 left their entire system down for two weeks, highlighting the vulnerability of their existing infrastructure.
The critical need for a more resilient setup and a robust disaster recovery (DR) solution became evident. CXAS provided the necessary solution by integrating a multi-tenant cloud specifically for disaster recovery and incorporating EPIC for patient data management.