Case Study: Springfield Clinic

Client Profile: Springfield Clinic, renowned for its primary and specialty care services, operates a network of clinics throughout central Illinois. Known for their commitment to innovative healthcare solutions, they have been long-standing customers of Avaya and Mitel.

Challenge: The clinic faced significant challenges with their existing telecommunication systems. They were dealing with aging platforms and disparate systems that hindered efficient communication and collaboration. The lack of advanced reporting and management tools, as well as limited system capabilities, prompted their search for a more robust and integrated cloud solution.

Solution: In their quest for a single, cloud-based system, Springfield Clinic chose CX Advanced Solutions (CXAS) for their expertise in providing Cisco solutions. The decision to partner with Cisco and CXAS was influenced by Cisco’s stellar reputation, financial stability, and a history of excellence in customer support. Previously, Springfield Clinic had experienced outstanding service from Cisco in terms of hardware support for switches and network gear, which bolstered their confidence in Cisco’s ability to handle their collaboration and calling needs.

Implementation: CXAS implemented Cisco’s comprehensive suite of solutions, including WEBEX Contact Center for seamless customer interactions, advanced remote collaboration tools for inter-clinic communications, and robust cloud solutions to ensure agility and security. The transition to Cisco’s cloud collaboration platform allowed Springfield Clinic to streamline their operations, consolidating multiple systems into a singular, efficient cloud-based solution.

Results:

• Enhanced Collaboration: The integration of Cisco’s solutions empowered Springfield Clinic’s staff with advanced tools for effective communication and collaboration across all clinic locations.
• Improved Management: The new system brought robust reporting and management capabilities, enabling better decision-making and operational efficiency.
• Future Proofing: By moving to Cisco’s cloud platform, Springfield Clinic ensured they were at the forefront of digital transformation, ready to adapt to future technological advancements.
• Cost-Effectiveness: The consolidation of disparate systems into a single Cisco solution resulted in significant cost savings and reduced maintenance complexity.

Conclusion: The partnership between Springfield Clinic, CX Advanced Solutions, and Cisco has been a resounding success. The clinic has not only overcome its initial challenges but has also positioned itself for future growth and innovation. This case study stands as a testament to CXAS’ ability to deliver tailored, cutting-edge Cisco solutions that drive digital transformation and elevate business operations.