Case Study: Jefferson City Medical

Client Profile: Jefferson City Medical Group, a significant healthcare provider with 23 locations, was struggling with outdated telecommunications hardware and platforms. The need for a substantial capital expenditure (CAPEX) investment to upgrade their systems was a pressing concern.

Challenge: The group’s primary challenge was their aging infrastructure, which was both costly and inefficient. They required a modern, scalable solution to enhance their telecommunications capabilities across all locations. This included needs for calling, meetings, and contact center (CC) functionalities.

Solution: CX Advanced Solutions (CXAS) quickly stepped in with a solution tailored to Jefferson City Medical Group’s needs. A Proof of Concept (POC) was initiated just 13 days following the initial demonstration. This POC, used for approximately 30 days, was crucial in showcasing the effectiveness and efficiency of the proposed solution before the contract was signed.

Innovation with AIM Utility: A key component of CXAS’ solution was the integration of the AIM utility. This innovative tool dramatically simplified the group’s call flow scripts, reducing them from 99 to just 12. This streamlining significantly enhanced efficiency and user experience.

Implementation: The implementation spanned across all 23 locations of Jefferson City Medical Group. It encompassed an overhaul of their calling systems, meeting solutions, and contact center capabilities. The focus was on ensuring seamless integration and minimal disruption to their daily operations, which was paramount in a healthcare setting.

Results:

• Rapid Deployment: The POC initiated swiftly after the first demonstration highlighted CXAS’ commitment to responsive and efficient service delivery.
• Simplified Processes: The reduction of call flow scripts from 99 to 12 scripts through the AIM utility significantly streamlined operations.
• Enhanced Communication: Upgraded systems for calling, meetings, and contact center operations improved internal and external communications, vital for healthcare services.
• Cost-Effective Solution: The overhaul provided a modern telecommunications solution without the need for a substantial CAPEX investment.

Conclusion: Jefferson City Medical Group’s partnership with CX Advanced Solutions led to a comprehensive transformation of their telecommunications infrastructure. This case study demonstrates CXAS’ ability to provide rapid, effective, and tailored solutions in complex environments. The successful deployment of the new system across multiple locations underscores the potential of innovative telecommunications technologies to revolutionize communication and operational efficiency in the healthcare sector.