Charles Kelley
Vice President of
Customer Experience
With a career spanning over three decades, his extensive expertise and practical insights have been honed through tenures at both GE Capital and Cisco. As the Vice President of Customer Experience at CX Advanced Solutions, he brings invaluable contributions to the team.
Charles’s journey in telecommunications began shortly after he moved to Cincinnati and begin his career at GE Capital in operations where he cultivated his expertise in phone systems, ACDs, and even the intricate IBM mainframe/Token Ring network architecture.
Charles advanced to the position of Telecom Manager at GE Capital due to his expertise in these technologies. He played a pivotal role in launching several call center startups for renowned brands like Walmart, Home Depot, and Lowe’s. During his 13-year tenure at GE Capital, Charles steadily advanced his career, eventually assuming the role of Technology Director. His commitment and innovative strategies were evident as he oversaw the expansion of one of their largest call centers.
In 2000, Charles became part of Cisco’s team as one of their first Sales Engineers specializing in voice solutions. His practical approach to product development and ability for offering valuable insights played a pivotal role in shaping Cisco’s Call Manager and Call Center products. Notably, Charles was a key contributor during the development and launch of these products, ultimately assuming the position of a Contact Center Product Specialist. In this role, he successfully brought their product portfolio to market for Cisco.
Charles possesses a diverse skill set, including expertise in Voice over IP, Unified Communications, Cloud Computing, Managed Services, Solution Selling, Software as a Service, and an in-depth understanding of Cisco systems and technologies. Additionally, his expertise in Voice and Contact Center sales makes him a fluent communicator in the language of digital transformation, ultimately enhancing customer experiences.
Charles joined CX Advanced Solutions in January 2024, and brings a wealth of experience, strategic insight, and a client-centric approach to our customer experience division. His operational excellence and track record of product innovation align seamlessly with our commitment to providing the highest quality collaboration solutions.
At CX Advanced Solutions, we believe that Charles’s leadership will enhance our client interactions, surpassing industry standards. His guidance will empower businesses to achieve new heights through our cloud-first UCaaS and CCaaS offerings.
As we step into the era of cloud communications, Charles’s vision and expertise play a crucial role in guiding businesses through the pivotal transition from on-premises systems to the cloud. His current role not only reflects his past achievements but also marks a new chapter where his influence on customer experiences and business outcomes will resonate within CX Advanced Solutions and across the industry.