Warning: Undefined array key "file" in /home/jkdjy2i7li94/public_html/wp-includes/media.php on line 1768
Allen Sproul
Director of Operations
Allen Sproul is a seasoned B2B and B2C executive with a notable 20-year tenure in management, marked by a proven track record of fostering collaborations across diverse stakeholder groups and disciplines. His expertise spans project management with a strong adherence to agile practices and methodologies, change management, and a deep commitment to enhancing customer experience. Allen’s innate ability to devise and implement processes that drive significant change and consistently achieve desired outcomes has established him as a leader of influence, distinguished by his exceptional people skills and an empathetic understanding of varied perspectives.
Professional Journey
Current Role: Director of Operations at CX Advanced Solutions (2023-Current)
In his latest role, Allen spearheads strategic initiatives for Operations, encompassing product management, technical support, and operations. He skillfully develops the company’s strategic framework, including the strategic model, initiatives, and operational goals, alongside crafting partner initiatives and execution plans. His comprehensive oversight ensures operational efficiency and effectiveness, embodying a culture of accountability, collaboration, and innovation.
Customer Success Manager, Project Manager at Cisco (2022-2023)
Specializing in Webex Contact Center, Allen played a pivotal role in maximizing clients’ value from their Cisco Webex Contact Center solutions. His dedication to building and maintaining robust client relationships and providing technical guidance underscores his commitment to aligning Webex Contact Center solutions with clients’ business objectives.
Vice President, Customer Experience at Veracity Networks/FirstDigital (Lindon, Utah, 2016-2022)
Allen led strategic initiatives that significantly increased productivity in Customer Support and the PMO, showcasing his expertise in managing PMO and Customer Service organizations. His role as the executive and partner contact for Cisco further highlights his strategic partnership capabilities.
Earlier Roles
Allen’s career trajectory at Veracity Networks saw him evolve from a Cloud Services Product Manager to the Director of Customer Experience, where he oversaw the development and rollout of new products and services, including Cisco Webex contact center and Calling application suite. His leadership in process improvement across all operations departments set new benchmarks in business operations efficiency.
Professional Development and Education
Allen is a Project Management Professional (PMP) certified by the Project Management Institute since 2013, further solidified by his professional development in PMI-ACP from Brigham Young University in 2015. He has remained actively engaged in the PMI Professional Development Conference from 2013 to the present. Allen’s academic foundation in Business Management from Utah Valley University, coupled with his publication on “Complex Global Problems and CSR” in the Journal of Int’l Business Mgmt. in 2006, underscores his academic rigor and commitment to continuous learning.
Skills and Technical Proficiency
Allen’s strategy development, project management, and customer experience acumen are complemented by his expertise in product management, resource management, process improvement, SaaS B2B development, and agile methodologies. His technical skills span SaaS delivery, Cisco Webex, telecommunications, VoIP, SIP, and proficiency in tools like Microsoft Project, JIRA, Confluence, and Salesforce.
Allen Sproul is a transformative leader whose extensive experience, strategic vision, and commitment to excellence have consistently propelled organizations toward achieving strategic outcomes. His leadership, characterized by strong character and strategic focus, continues to foster environments of accountability, collaboration, and innovation.